Refund Policy
Effective July 18, 2026
Before your letter is sent to production
You may cancel your order and receive a full refund at any time before your document is sent to our print-and-mail provider. Because we process orders quickly, this window is short, usually a few minutes after payment. Contact support@sendmyletteronline.com as soon as possible if you need to cancel.
After production or handoff to USPS
Once your order has been submitted to our print-and-mail provider or handed to USPS, it cannot be canceled and is not eligible for a refund; printing and postage costs have already been incurred.
Undeliverable or returned mail
Undeliverable or returned mail is not refundable. Postage and processing costs were already incurred, and undeliverable mail is usually the result of address information you provided.
USPS delays or delivery issues
We do not offer refunds for USPS delays, misdelivery, or other delivery issues. Once your letter is handed to USPS, delivery is outside our control.
Our error
If we make a demonstrable processing error solely attributable to us (for example, mailing the wrong document due to a system fault), we will re-send your letter or issue a refund, at our discretion.
How refunds are issued
Approved refunds are returned to your original payment method via Stripe.
Before you dispute a charge
If something doesn't look right with your order, please contact support@sendmyletteronline.com before filing a chargeback with your bank; we can usually resolve issues faster directly.
Contact
Questions? Email us at support@sendmyletteronline.com.